It is important to know, that an ice dam can literally happen to every shingle roof under the right circumstances, regardless of age or condition. If we’ve installed your roof within the last 10 years, there’s not much that can be done about your current ice dam and we are currently not making ice dam service calls due to weather conditions and for the safety of our employees. A few points to note:
• If you are currently experiencing a leak, it is the result of an ice dam.
• Ice dams are temporary in nature and will cure itself once the temperature rises and the ice melts.
• Ice dams are an Act of God, similar to a hail or wind storm.
• Ice dams are not covered by our lifetime warranty, which can be found here: Our Warranty
Please be aware that due to the current weather conditions, we will not be able to inspect or remove any ice dams until the conditions warm up and the ice begins to melt.